FAQ

Bike Tours

The best way to explore Bilbao is by joining a guided e-bike tour, because it allows you to see the city’s highlights in a relaxed and enjoyable way while learning about its history and culture from a local guide. The tour is designed to show the most interesting places in about three hours. You can easily book your bike tour online in advance.
Yes, all the bikes used during our bike tours are comfortable electric bikes from Orbea. The electric assistance makes cycling around Bilbao easy and enjoyable, even for people who do not cycle regularly. The bikes are suitable for all levels of cyclists and no previous experience with e-bikes is required. If you prefer not to cycle, we also offer walking tours such as our gastronomy tour and art district tour.
Yes, children can join the bike tour depending on their height and cycling ability. To ride their own bike, a minimum height of 1.40 metres is required.
In some cases we also have smaller bikes without electric assistance or child seats available. Availability is limited, so we recommend contacting us in advance if you would like to reserve one of these options. We also have baby seats for babies up to 24 kilos. Send a message to the shop for more information or to check the availability.

The Bilbao highlights e-bike tour takes approximately three hours. This duration allows you to explore the city centre, the riverfront and several important highlights without feeling rushed. The pace of the tour is relaxed and suitable for most visitors. Tours run daily and can easily be booked online. Our Gexto Seaside tour takes four hours. After the tour you can keep the bike to enjoy more time at the coastline.
During the e-bike tour you will visit some of the most famous highlights of Bilbao. These include the Guggenheim Museum, the riverfront, the San Mamés football stadium, Doña Casilda Park and the Zubizuri Bridge.
Your guide will regularly stop to explain the history of the city and to give you time to take photos. Each guide also shares their personal favourite places and stories, making every tour slightly different and unique.
We recommend bringing comfortable clothing, sunglasses and water. Bilbao has a mild climate, so dressing in layers is often a good idea.
Everything else, including the bike and the guidance of the tour, is provided.

The price of the e-bike tour depends on the type of tour. Our most popular tour, the Bilbao Highlights tour, costs 49 euros per person. This tour includes the use of an electric bike, a local guide and several stops at the most important landmarks of the city. For the most up-to-date prices, different tours, private options and availability we recommend checking the booking calendar on our website.
The Bilbao Highlights bike tour covers approximately 12 kilometres. Our route to the coastline can reach around 30 kilometres. After the tour, the bike is yours to explore the coastline even more until the bike shop closes. The range with a full battery is 60 – 70 km.
Wearing a helmet is obligatory for children until 16 years old riding the bike in Bilbao. For rentals that go outside of the city to Getxo, meaning, cycling in the surroundings of the city, a helmet is obligatory for everybody. It is always possible to use a helmet, no matter the age or tour.

Walking Tours

Yes, the Bilbao food tour includes enough food and drinks to replace a full meal.
During the tour, you will visit several local bars and enjoy a total of 6 pintxos and 4 drinks. The selection offers a wide variety of flavors, with some dishes being more substantial than others.
By the end of the experience, you will feel completely satisfied and leave with a full stomach, having enjoyed an authentic taste of Basque cuisine.
Pintxos are small, flavorful bites that are a central part of Basque Country cuisine. Often described as the Basque version of tapas, pintxos are typically served on bread and topped with a wide variety of ingredients such as seafood, meats, vegetables, and local specialties.

You can enjoy both cold pintxos displayed at the bar and freshly prepared hot pintxos made in the kitchen. Bilbao is famous for its pintxos culture, when you walk into a bar, you’ll often see the counter filled with a wide selection, making it easy to find something you’ll love. During the tour, our guide will create the perfect mix for you, so you will enjoy both traditional pintxos as modern pintxos.
Yes, our walking tours in Bilbao are fully accessible for wheelchair users.
Bilbao is a modern and well-adapted city, with wide sidewalks, ramps, and accessible public spaces. Our guides carefully plan each route to ensure it is comfortable, safe, and enjoyable for everyone throughout the approximately 3-hour tour.
If you have specific accessibility needs, feel free to contact us in advance so we can tailor the experience to you.

The Bilbao food tour starts at our shop in the city centre of Bilbao. From there, your guide will take you through lively streets known for their excellent pintxos bars.
The tour ends in Casco Viejo, the historic old town. This central location is perfect if you want to continue exploring, visit more bars, or enjoy the atmosphere of Bilbao after the tour.
Yes, the Bilbao Food Tour can also be suitable for guests with dietary preferences, such as vegetarian options or certain food allergies.
In these cases we recommend booking a private tour. This allows the guide to carefully select the most suitable pintxos bars and dishes for your needs. Our local guides know many excellent bars and will make sure you have a great culinary experience.
Yes, Bilbao is a vibrant and creative city with a growing street art scene. During the Art District Tour, you will explore neighborhoods like Bilbao La Vieja, which is known for its colorful street art and urban culture. In addition to murals, you’ll also discover a mix of contemporary sculptures and public art throughout the city.
The tour finishes at the Guggenheim Museum Bilbao, where you can admire large-scale outdoor artworks and world-famous modern art pieces.

Our Bilbao pintxos tours are intentionally kept small, with a maximum of 6 people per group.
This small-group format allows us to offer a more personal, exclusive, and authentic experience. Many traditional pintxos bars in Bilbao are small and intimate, so smaller groups ensure we can visit the best local spots comfortably while maintaining a genuine local atmosphere.
No, the Art District Tour does not include entry to the Guggenheim Museum Bilbao.
The tour ends right in front of the museum, where your expert guide will explain the iconic architecture and the outdoor artworks surrounding it. After the tour, you are free to decide whether you would like to visit the museum inside and continue your art experience independently.

Rental

If an e-bike has a mechanical problem during your rental, we will do our best to find a suitable solution as quickly as possible.
The best thing to do is contact our staff at the shop. Based on your location we will provide advice and help you resolve the problem.
On average, you can ride between 60 and 70 kilometers on a single charge with our e-bikes. The exact range depends on factors such as the level of assistance you use, the terrain, and your riding style. For example, using eco mode will extend the battery life and allow for longer distances, while higher assistance levels, such as turbo mode, consume more battery but provide extra support, especially on hills.

We use high-quality e-bikes from Orbea, which offer multiple assistance levels that you can easily adjust during your ride. For multi-day rentals, a charger is included so you can conveniently recharge the battery whenever needed.

If your e-bike is stolen, please contact us and the police immediately. Inform us about the location and the circumstances of the theft so we can assist you with the necessary steps.
All bikes are provided with strong locks and we ask customers to always lock the bike when leaving it parked. If you rent a bike for multiple days, we recommend asking your accommodation if it is possible to store the bike indoors.

An e-bike rental includes everything you need for a comfortable ride. This includes the electric bike, a safety helmet and a strong lock to secure the bike when you park it. Our staff will also provide useful tips and recommendations for routes and interesting places to visit while exploring Bilbao and its surroundings.

Booking

We recommend booking your tour in advance to guarantee your spot. Our tours take place in small groups and often sell out, especially during the busy spring and summer seasons.
Booking online only takes a minute and ensures that your place on the tour is secured. During the booking process you can also add trip protection for an additional 15 percent. This option allows you to change or cancel your booking up until the moment the tour starts and receive a full refund.

Yes, bookings can be cancelled or modified in advance. We apply a 24-hour cancellation policy. If you cancel your booking at least 24 hours before the tour starts, you will receive a full refund for bookings made directly with us.
If you made your reservation through an affiliate or partner website, their cancellation policy applies.
For guests who would like more flexibility, we recommend adding trip protection during the booking process. This option allows you to cancel your booking up until the moment the tour begins. If your plans change, please contact us as soon as possible by email, phone or WhatsApp so we can assist you.

If your preferred tour date is fully booked, we recommend contacting our team directly.
Sometimes we can offer alternative options, such as adding extra availability, opening an extra tour, suggesting a different time, or helping you find another suitable date. You can reach out to us by phone or WhatsApp, and we will do our best to find a solution that works for you. We always aim to accommodate your request whenever possible and make sure you don’t miss out on the experience.

General

The tours start at our shop in the centre of Bilbao. After booking you will receive the exact meeting location, directions and all the information you need to prepare for the tour.
Bilbao is located in a region where rain can occur, but most tours can continue without problems in light rain.
We recommend checking the weather forecast beforehand and bringing a light rain jacket if rain is expected. If weather conditions are unsafe, we will contact you to reschedule the tour. Guests who have booked trip protection can cancel their booking up until the tour starts and receive a full refund.

At Tourné we have a local team of guides who speak many kinds of languages. Our regular tours are available in English and Dutch.
In case you book a private tour, it is possible to book the tour with a Spanish, French, German and even Basque speaking guide.
Yes, private bike tours are available for couples, families, groups, school trips, business groups or other special requests.
A private tour allows you to enjoy a more personal experience and ask all your questions about the city. You can book our Highlights Tour and Bilbao Food Tour directly on the website. For other requests or custom tours you can visit our Exclusive Tours page or contact us by email at [email protected]

Yes, Bilbao is a very bike-friendly city. In recent years the city has developed many cycling paths and comfortable routes for cyclists.
Our tour routes follow safe and scenic paths along the river and through the city centre, which makes cycling comfortable and enjoyable for visitors. From Bilbao it is also possible to cycle towards the Basque coastline using well-maintained bike lanes.
During the tour we always pass by the Guggenheim Museum. Your guide will explain the history of the museum, its architecture and the important influence it had on the transformation of Bilbao.
The bike tour does not include a visit inside the museum. However, our Art District Walking Tour goes deeper into the art and architecture of the area around the museum.

Ready to explore Bilbao?

Choose the experience that suits your style — from effortless e-bike rides to immersive walking tours and more personal private experiences.

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